In order to consistently deliver customer satisfaction we understand that we must maintain a continuing focus on the existing and future needs of its customers.
OUR COMMITMENT TO QUALITY
The leadership team of Righton understands that in order to consistently deliver customer satisfaction the company must maintain a continuing focus on the existing and future needs of its customers. This is achieved through the effective implementation of our quality policy at all levels throughout the organisation in line with the requirements of the Company’s approval to ISO 9001: 2015.
TOTAL QUALITY FIRST TIME
In addition to ISO 9001: 2015 status, our dedication to the continued development of our business has resulted in the gaining of further accreditations including ASEN 9100, ASEN 9120 and the SC21 Silver Award at a number of our Service Centres, further ensuring that exceptionally high quality products with 100% mill traceability and exemplary customer service will always be the Righton standard.
OUR COMMITMENT TO CONTINUOUS IMPROVEMENT
The Company’s Continuous Improvement Programme provides a solid platform for the deployment of a number of business and process improvement tools (e.g. LEAN, root cause analysis, SC21, EFQM), and these are being utilised in Righton Blackburns Service Centres to identify and drive through targeted improvements set against clear strategic objectives established at various levels within the business management system.
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