In order to consistently deliver customer satisfaction we understand that we must maintain a continuing focus on the existing and future needs of its customers.
This is achieved through the effective implementation of our quality policy at all levels throughout the organisation in line with the requirements of ISO 9001. Furthermore, in order to ensure continual improvement of its business processes, the Company has established a Business Operations Improvement Programme (BOIP), which focuses on examining the Company's core business processes in detail for areas where operational improvements can be achieved.
Co-ordinated by the Company's QA department, the 'BOIP' framework has allowed for the deployment of a number of business and process improvement tools (e.g LEAN, root cause analysis, SC21, EFQM) and these are being utilised in Righton Blackburns Service Centres to identify and drive through targeted improvements set against clear strategic objectives established at various levels within the business management system.
We believe that this programme provides a solid platform for ensuring that we continue to achieve sustainable profitable growth through superior customer service, the supply of premium quality products and a steadfast commitment to continuous improvement and innovation.
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